Dragonfly Questions

[ncwingman]

What are the biggest complaints that people have for Dragonfly, if you use it?

I've got a few, but I don't know if they're problems with the product, or I just haven't set things up right yet. Namely, Dragonfly doesn't seem to send any sort of update or change announcements. I thought that Arbiter probably sent *too many* emails at times, but I had a situation where I had my white hat in a game change, and I wouldn't have known had I not spoken to them personally and knew it was coming. Arbiter would have sent multiple emails when the changes happened.

I'm a little worried that if a game time or date changes, I won't be informed automatically either. Is that true, or is there a setting I've missed? The last few years, if Friday was going to be a rainout, it wasn't uncommon for everybody to move games up a day, but I'd get multiple emails about that if/when that happened with Arbiter.

I'm also generally not a fan of their UI, but that's less urgent of an issue. Why is the date and time of the game so tiny, for instance? But I don't want to get off on that rant...

[goldsmi]

Dragonfly tech support says:

'To answer your question about how will you be notified of changes -- anytime you are assigned to a game, if a change occurs (either date, time, location, teams, involved, cancellation, etc.) you will be notified by receiving an email notification to the address you have on your DragonFly file, and also a push notification when you have the Center for Officials Services app downloaded on your phone.'


Other observations:
Game fees are not listed

Fellow crew members are not listed on game assignment until they accept the game

For game assignments, VISITING team is listed first - the rest of the world lists HOME team first

[bama_stripes]

Notice that the DF tech support answer does NOT include “crew changes”.  We had two changes last week that I wouldn’t have known about without a call from my assignor.

Of course, you can check DF several times a day for crew changes, but who wants to do that?

[HLinNC]

1) No master schedule like Arbiter to match up crews with video, find out who is working where, etc.
2) Assigned crew is on the e-mail you get but in the actual program, you have to wait for the official to accept.
3) No lists like Arbiter for e-mailing your entire roster of officials.
4) Web and phone app are very slow to load.

[CalhounLJ]

Notice that the DF tech support answer does NOT include “crew changes”.  We had two changes last week that I wouldn’t have known about without a call from my assignor.

Of course, you can check DF several times a day for crew changes, but who wants to do that?

Ditto here. Arbiter would notify me whenever someone was unassigned and/or added. The registration process seems to be better, and I have no problem with the pay feature. My assignor is still having technical issues from time to time. I would really like to be able to access the master list of officials.


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[CalhounLJ]

Dragonfly tech support says:

'To answer your question about how will you be notified of changes -- anytime you are assigned to a game, if a change occurs (either date, time, location, teams, involved, cancellation, etc.) you will be notified by receiving an email notification to the address you have on your DragonFly file, and also a push notification when you have the Center for Officials Services app downloaded on your phone.'


Other observations:
Game fees are not listed

Fellow crew members are not listed on game assignment until they accept the game

For game assignments, VISITING team is listed first - the rest of the world lists HOME team first

Dragonfly does a good job notifying me when my assignment changes. It does not do a good job of notifying me when my crew mates assignments change.


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